Integrity is a foundation pillar and an essential part of delivering Customer Experience (CX) excellence. Without this strong integrity foundation in place, businesses simply fail. Mikey Killeen of the CX Academy outlines seven golden rules that will help you build … Continued
Head of Events & Social Media at Dialogue Marketing
Mikey Killeen is Head of Events and Social Media at Dialogue Marketing and The CX Academy.
He helped create and deliver Ireland’s first Customer Experience Masterclass and is managing the CX Academy’s future classes.
Mikey is passionate about Customer Experience and sees it having a strong influence in marketing over the coming years.
“Customer experience is today’s business benchmark,” according to Forbes Magazine. Providing good customer experience has become vital to business growth. Today’s customers have lots of choice but little patience or loyalty. When there is little to choose between one company … Continued