As Ireland’s largest bank, AIB knows better than most how rapidly the industry is changing, including pressures from disruptive new financial technologies and competitors. Meeting these challenges while also meeting customer expectations has meant embracing new methods – including establishing far-reaching strategic outsourcing relationships with partners like eir business.
A partnership that lets AIB move at the speed of business
As part of its drive to become more agile, AIB took the bold step of outsourcing its technology function to strategic partners. Working with eir business, its partner for managed telecom services, has not only ensured uninterrupted service for AIB’s vital connectivity-based systems, it’s also helped power the bank’s evolving digital strategy, including deeper investment in channels like mobile and online banking. Keeping the customer at the centre of its plans –and, conversely, keeping the bank at the centre of customers’ personal and business lives – relies in large part on AIB’s broad-reaching communications partnership with eir business.
Seamless staff transfer for business continuity
Experienced program managers from eir business helped deliver a seamless on-boarding that including a transfer of AIB’s internal telecoms team to eir, with no loss of staff. The successful integration of the AIB team was achieved thanks to clear communication and detailed project planning, including protection of in-flight projects and upgrades which were live during transition time.
“One thing I’m impressed by is the way eir starts with the right question: ‘What’s the right thing to do for the bank?’ They’re extremely professional in how they look at change and understand that it’s part of life. Companies who take that view are those we’re likely to do business with for a long time.”
Full-service communications partner
From branch connectivity to AIB’s thousands of telephone handsets, eir business delivers and manages all telecoms services for the bank. That includes support for AIB’s contact centres, ATM network, online and mobile banking and data centres. A highly experienced relationship manager from eir business, embedded with AIB, helps the communications team respond fast and flexibly to the business side of the bank.
Helping power innovation by access to wide set of capabilities
The managed outsource relationship not only means reliable voice and data services for the bank; it also lets AIB tap into the wider capabilities of the eir organisation and benefit from its investment in communications, collaboration, cyber security, mobile and cloud services. This ready access to a deep skill set means the bank doesn’t need to recruit or retain specialist staff and can devote its energies to developing the new services AIB customers want.