Dublin City Council
Like many of Europe’s largest local government organisations, Dublin City Council has a critical requirement for high availability in its networking and security infrastructure.
With so many vital activities and applications reliant on ICT - including financial systems, city councillor meetings, organisational e-mail, customer databases - Dublin City Council took the notable step of providing internal service level agreements with its own users, guaranteeing service availability levels. Dublin City Council was keen to find a managed network and security services partner who could not only guarantee maximum availability and rapid issue resolution, but who also fully grasped the business implications for Dublin City Council of downtime.
Network monitoring and issue resolution
eir business's Network Operations Center (NOC) proactively monitors all Dublin City Council network devices, allowing the rapid diagnosis and resolution of issues including software updates, performance analysis and assessment. This ensures that Dublin City Council network supports its day-to-day business needs.
"The relationship between our own team and eir business has proven very productive and we are continuing to realise the cost benefits of the managed services model."
Head of ICT, Dublin City Council
Field engineers on standby
eir business field engineers are on call for any on-site visits needed to repair non-performing hardware. This comprehensive capability offers rapid coverage for Dublin City Council across its dispersed estate.
As the longest established Cisco Gold partner, eir business has developed an in-depth understanding of the support processes of essential networking equipment vendors including Cisco. For all managed services customers, eir business takes steps to ensure the fastest possible issue resolution and equipment replacement from vendors, to give maximum protection to the customer's uptime and business.
Dedicated service manager
eir business's dedicated service manager analyses and reports to Dublin City Council on key service issues, & ongoing recommendations for further service improvements, giving Dublin City Council greater forward visibility & control of its ICT investment.
Key steps include extensive discovery activities (both in software and in person) to allow full detection & documentation of all elements of the customer's architecture. This allows the eir business team to quickly understand the business impact and priority of all elements to correctly prioritise maintenance & repair activities.
Comprehensive tailored solution
eir business's managed security service encompasses management & troubleshooting of firewalls, web content filters, & anti-virus appliances.