COVID-19 Important Information

Order Confirmation and Installation

With the increased need to both work from home as well as the responsibility to spend more time indoors, Broadband has become an even more essential service for most businesses.

Our technicians continue to work on installations to provide our customers with service as quickly as possible. If you would like to order a service from eir Business please visit www.business.eir.ie or call our Sales team on 1800 242 556. Once an order has been accepted you will receive confirmation of your appointment by text within 24 hours.

Once you have an appointment confirmed, you do not need to contact us to confirm your appointment. You will receive a call from our customer care team 24 hours prior to the appointment date you have been given to check that you are still happy to go ahead with the install, you can request to change your appointment at this time. Alternatively, you can call us on 1800 303 733 to reschedule your appointment.

Customer Care

Continuity of customer care is of vital importance to us during this difficult time.

We have customer care call centres in Sligo, Cork and Limerick where we have implemented remote working and social distancing for those remaining in the workplace. We expect to see increased call wait times as we facilitate new working arrangements for our teams to ensure their health and safety. We thank you for your patience and understanding.

If you are a large business customer our Business Operations Centre will continue to function as normal. We have reinforced our business continuity plans to ensure there is no disruption to service.

eir Retail Stores

eir retail stores will remain open throughout Level 5 restrictions to serve our customer’s essential communications needs. We have implemented rigorous health and safety precautions in our stores to protect everyone.