eir CEO Message
These are unsettling times for all of us. Staying connected feels more important today than it has ever been. For many people staying connected to work, to our family and friends, will take place remotely now and for the weeks ahead. Thankfully, with smartphones and broadband technology, the tools are in place to serve this vital need for connection. As the outbreak of Coronavirus (COVID-19) continues to develop we have put in place measures to ensure risk to our people and eir's essential services are carefully managed. Rest assured that during this time eir will continue to work to connect the people of Ireland.
We are very grateful to all of our staff, to our field force of more than 1,000 network engineers who continue to maintain the network and to our customer care teams who are focused on service for our customers during this difficult time. We are well progressed on our mobile network transformation journey, this upgrade has delivered increased data speeds for improved call quality and reliability for our customers. As more people are working from home and staying connected to family and friends remotely, rest assured that eir's network is robust. Today our network is operating below the available capacity.
Know that we are doing everything we can to return to business as usual, as soon as possible.
Please stay safe, stay well and stay connected.
COVID-19 Important Information
Order Confirmation and Installation
With the increased need to both work from home as well as the responsibility to spend more time indoors, Broadband has become an even more essential service for most businesses.
Our technicians continue to work on installations to provide our customers with service as quickly as possible. If you would like to order a service from eir Business please visit www.business.eir.ie or call our Sales team on 1800 242 556. Once an order has been accepted you will receive confirmation of your appointment by text within 24 hours.
Once you have an appointment confirmed, you do not need to contact us to confirm your appointment. You will receive a call from our customer care team 24 hours prior to the appointment date you have been given to check that you are still happy to go ahead with the install, you can request to change your appointment at this time. Alternatively, you can call us on 1800 303 733 to reschedule your appointment.
Continuity of customer care is of vital importance to us during this difficult time.
We have customer care call centres in Sligo, Cork and Limerick where we have implemented remote working and social distancing for those remaining in the workplace. We expect to see increased call wait times as we facilitate new working arrangements for our teams to ensure their health and safety. We thank you for your patience and understanding.
If you are a large business customer our Business Operations Centre will continue to function as normal. We have reinforced our business continuity plans to ensure there is no disruption to service.
eir Retail Stores
In order to best serve our customers and team during the ongoing COVID-19 situation, we are making necessary changes to how our retail network operates. This is to ensure our resources are focused on services most in demand during this challenging time.
The following retail stores will reopen inline with Government Health & Safety guidelines:
If your local store is not listed, it is temporarily closed. Our digital and social channels will continue to operate as usual, and will be regularly updated to provide you with up-to-date information.
We wish to thank all our customers, team and the wider community for your continued understanding at this difficult time for all. Now more than ever, it’s vital we all stay connected – as friends, families, colleagues, neighbours and communities. Our commitment to you is that we will make that connection possible – now, and in the weeks and months to come.
eircom.net email subscriptions charges on hold
In light of the outbreak of COVID-19, eir has taken the decision to put the subscription charge for the eircom.net email service on hold for the foreseeable future. Last month eir announced the introduction of a subscription charge from March 31st, 2020, to enable investment in the maintenance and improvement of the service. eir’s priority during these challenging times is the maintenance of essential communication services for all eir customers.