Pricing Update

Overview

The following information relates to amendments in the eir pricing structure as of April 2016:

How do I know if these changes apply to me?

You will receive a letter in the post, a notification in your bill, or an email before any changes are applied.

You can also select your plan from the list below to see whether, and if so how, these changes apply to you.

 

What are the changes?

 

  • An increase to the monthly charge on certain voice plans.
  • An increase to the call set up fee for calls made outside of your voice plan allowance.
  • Changes to the call rates charged for calls made outside of your voice plan allowance.

 

Please note that not all of these changes will apply to your account.

 

To find out more you will need to enter your plan name within the search box provided below:

PlanMonthly Package IncreaseNew Call Setup New Call Rates
Customer Dialled Calls (Standard)€0.0023.58c ex vatView Details
Business Circles€0.0023.58c ex vatView Details
eir Business Complete Plan€6.00 ex vat23.58c ex vatView Details
Talktime for business level 1€6.00 ex vat23.58c ex vatView Details
Talktime for business level 2€7.00 ex vat23.58c ex vatView Details
Talktime for business level 3€8.00 ex vat23.58c ex vatView Details
Talktime for business level 4€8.00 ex vat23.58c ex vatView Details
Talktime for business level 5€9.00 ex vat23.58c ex vatView Details
Talktime for business level 6€9.00 ex vat
23.58c ex vatView Details
Talktime for business level 7€10.00 ex vat23.58c ex vatView Details
eir Value Business Plan€6.00 ex vat23.58c ex vatView Details
Value Business Multi Line Plan Level 1€6.00 ex vat23.58c ex vatView Details
Value Business Multi Line Plan Level 2€7.00 ex vat23.58c ex vatView Details
Value Business Multi Line Plan Level 3€8.00 ex vat23.58c ex vatView Details
Value Business Multi Line Plan Level 4€9.00 ex vat23.58c ex vatView Details
Value Business Multi Line Plan Level 5€9.00 ex vat23.58c ex vatView Details
Value Business Multi Line Plan Level 6€10.00 ex vat23.58c ex vatView Details
Circle of Friends€0.00 29c inc vatView Details
Options€0.0029c inc vatView Details
Talk Saver/Business Saver€0.0029c inc vatView Details
Vulnerable User Scheme€0.0029c inc vatView Details
Talk Anytime€2 inc vat29c inc vatView Details
Talk Off peak€2 inc vat29c inc vatView Details
Talk Off peak 2014€2 inc vat29c inc vatView Details
Talk Weekend€2 inc vat29c inc vatView Details
Talk Weekend 2014€2 inc vat29c inc vatView Details
Talktime 15 cent€2 inc vat29c inc vatView Details
Talktime 200€2 inc vat29c inc vatView Details
Talktime After hours€2 inc vat29c inc vatView Details
Talktime Anytime€2 inc vat29c inc vatView Details
Talktime Basic€2 inc vat29c inc vatView Details
Talktime Chatter€2 inc vat29c inc vatView Details
Talktime Control€2 inc vat29c inc vatView Details
Talktime Everyday€2 inc vat29c inc vatView Details
Talktime Family €2 inc vat29c inc vatView Details
Talktime Friends€2 inc vat29c inc vatView Details
Talktime International€2 inc vat29c inc vatView Details
Talktime Mobile€2 inc vat29c inc vatView Details
Talktime Talker€2 inc vat29c inc vatView Details
Talktime UK€2 inc vat29c inc vatView Details
Talktime Weekender€2 inc vat29c inc vatView Details

 

Note – as the changes constitute a change to the terms and conditions of your contract with eir, you can exercise the right to move to an alternative voice plan or withdraw from your contract without penalty for one month after the issue date of the letter, notification in your bill, or email. Should you choose to move to an alternative voice plan or terminate your contract, you can do so by contacting 1800 428 278 or your dedicated account manager.

  • Q&A Price Change Announcement

    What price changes is eir announcing?

    Note: All prices quoted are inc VAT for residential plans and ex VAT for business plans.

    • As of 7th April 2016 eir is introducing price changes across certain Business and Consumer Voice Plans and call types.
    • Details of the Business and Consumer Voice Plans impacted for Business customers can be found at www.eir.ie/business/pricingupdate
    • Call types impacted include the following:

    A number of changes to call charges

    Call set up fees – to increase from 16.26c ex VAT to 23.58c ex VAT per call

    For Business customers on Talktime for Business plans, the Call Set Up Fee will increase to 23.58c

    (up from 11.90c ex VAT).

     

    • The changes to the call set up fee apply to local, national, mobile and international calls excluding calls contained within your voice plan allowance.
    • There is no change to line rental

     

  • How is eir communicating this to its business customers
    • All business customers impacted will be notified in writing by letter, bill insert or email before changes are applied.
  • Where can I find out more information?
    • A dedicated landing page at the following link will explain the specific impact across the relevant plans and call types affected www.eir.ie/business/pricingupdate
    • Our dedicated Business Care Team can be contacted on the  freephone number 1800 428 278 (opening hours from 8.30am-6pm Mon – Fri)
  • When will the increases come into effect?
    • The changes will appear on customers’ bills from the 7th of April 2016.
  • Can business customers who are impacted leave if they want to?
    • Your business is very important to us and we hope that you will continue to enjoy the great value services that eir Business offers.
    • A more suitable plan may be available to help you stay within your bundled minutes. To discuss your options you can contact our dedicated Business Care Team on 1800 428 278 (Open from 8.30am-6pm, Mon-Fri)
    • However if you wish to downgrade or cancel you can call our Business Care Team also on 1800 428 278. You can withdraw from your contract without penalty for 30 days after the issue date of the price change notice.