eir’s Contact Centre Portfolio
Multi-Media Contact Centre
Enables you to respond to your customer however they choose to contact you.
Interactive Voice Response (IVR)
Offers automated access to key company information.
Social Media Monitoring and Integration
Enables you to track and respond to comments on social media in a timely fashion.
Hosted Contact Centre Solutions
This service offers a monthly price for call centre equipment.
Contact Centre Consulting
Assess your company’s ongoing requirements and plan a tailormade solution.
Quality and Recording Solutions
Record and anaylse calls for compliance, marketing and training purposes.
Reporting and Monitoring
Provide customised reports on call types and volumes.
Workforce Optimisation Solutions
Identify the optimum number of agents and skill sets required at all times.
Outbound Dialling Solutions
Identify the best times to make outbound calls. (Predictive, progressive preview)