Contact Centre Solutions

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Overview

Customised Contact Centre Solutions for your Business

We work with leading technology partners including Avaya, Cisco, Nice, Verint, Redbox and Xirrus to bring our customers the very latest contact centre innovations.

We offer customised Contact Centre Solutions for companies of all sizes and can help you to transform your business with our wide range of products and services.

 

 

Customised Contact Centre Solutions for your Business

eir’s Contact Centre Portfolio

Multi-Media Contact Centre

Enables you to respond to your customer however they choose to contact you.

 

Interactive Voice Response (IVR)

Offers automated access to key company information.

 

Social Media Monitoring and Integration

Enables you to track and respond to comments on social media in a timely fashion.

 

Hosted Contact Centre Solutions

This service offers a monthly price for call centre equipment.

 

Contact Centre Consulting

Assess your company’s ongoing requirements and plan a tailormade solution.

 

Quality and Recording Solutions

Record and anaylse calls for compliance, marketing and training purposes.

 

Reporting and Monitoring

Provide customised reports on call types and volumes.

 

Workforce Optimisation Solutions

Identify the optimum number of agents and skill sets required at all times.

 

Outbound Dialling Solutions

Identify the best times to make outbound calls. (Predictive, progressive preview)

 

 

eir’s Contact Centre Portfolio
Hosted Contact Centre product sheet