Integrated Service and Support

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Integrated Service and Support

Integrated telecommunications support

As the market leader in Managed ICT Services in Ireland, we offer our customers the reach, the resources and the depth of experience that no other provider can give.

Our unique strengths lie in the expertise and proven professionalism of our design, implementation and service management teams – we have almost one hundred certified design and delivery professionals and our service methodology is based on the recognised ITIL framework.

Capability

24×7 Managed Services Centre as a technology Centre of Excellence in support of the ICT solutions that we sell and deliver.

Integrated Network Operations Centre & Service Desk

  • Seamless, single-point-of-contact expert service and support 24×7
  • Integrated support for complex network and  IT managed services and solutions
  • World Class Service Standards under ISO 20000-1 certification framework
Integrated telecommunications support

Did you know?

The eir 24×7 Customer Response Centre and Customer Network Management Centres are the largest and the most advanced management facilities in the country.

eir has the largest engineering force in the country with the highest number of partner certifications. eir has more CCIE certified engineers than any other Irish company. eir Business won Cisco 2015 Gold Partner of the year.

Did you know?

Customer Testimonial

“We knew there was nobody else in Ireland who had the technology, the people or the experience of working to tight deadlines within an AIB environment. eir were absolutely willing to help and do whatever was required to give us the best chance of meeting our deadline.”

AIB 

 

Customer Testimonial