Service Assurance

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Service Assurance

Our unified service desk is a single 1-800 number offering complete support for any eir service or solution you use, 24 hours a day, from highly trained service technicians, all based here in Ireland.

24-hour Customer Response Centre

Our Customer Response Centre is staffed with skilled, local technicians who are all based in Ireland and ITIL Version 3 certified; most also hold Cisco CCNA certification. Our service resolution agents’ extensive technical capabilities means that 95% of all identified incidents are resolved by our level 1engineering team. The remaining incidents are escalated to Level 2 and Level 3 engineers as required.

Proactive, round-the-clock network management

Minimise downtime by working with us to deliver 24 hour, proactive management of your mission-critical enterprise network. Our engineers can continuously monitor the performance of your network, to resolve issues before they impact you. Ask about our Technical Architect services, offering guidance on how to evolve your infrastructure to better meet business needs.

ISO 20000 accredited processes

The capabilities of our service desk are all underwritten by our ISO 20000 certified processes, and we also offer more vendor certifications than any other ICT support service in Ireland.

 

To find out more, contact your Account Manager