Managed Services

eir Managed Services

Aligning business and IT has never been more important

Business today moves faster. Customers expect rapid service, business systems need to run 24/7 and there’s a heightened focus on driving efficiencies. With increased pressure on IT teams to enable business change and growth, there’s no time for downtime.

To keep pace with change and the market, organisations are turning to more sophisticated Information and Communications Technology (ICT) solutions. Businesses use ICT to drive productivity and improved customer service, but find themselves challenged by complex solutions that integrate a wide variety of technologies.

Get more from your IT investment

We developed eir Managed Services to help organisations get better value from their ICT investments. Our customers benefit from a partnership that unites the best technologies with Ireland’s best engineering talent, a team that is experienced in delivering and managing some of the largest ICT projects in the country.

eir is Ireland’s number one integrator of converged solutions across fixed voice, mobile, data, security and IT infrastructure. Our managed services help reduce cost and improve the reliability of the ICT estate that your productivity depends on, no matter how complex your estate becomes.

eir Managed Services are easy to scale up or down and they’re available on an operational expenditure basis, so your technology investment is predictable and controlled.

Download our ICT Equipment brochure for more information:

eir Assure Net

Managed network services for better business performance

Tailored to your business priorities

eir AssureNet is a tailored managed network service built around your critical business functions. When issues occur, our remediation focuses on incidents with the greatest potential impact on your operations.

Expert skills, delivering better network reliability

Our highly skilled engineers are available around the clock, proactively managing your network. Using predictive analysis, we proactively resolve issues before they impact your business, and our frequent updates help you keep stakeholders informed.

Better configuration management

Achieve significant time savings for your busy IT team, with rapid roll back to earlier device configurations if needed. We also raise and escalate an alert on any unauthorised configuration changes.

A partnership model you control

You decide the extent to which you’d like to out-task network monitoring and management responsibilities. You can choose from our different service level’s, which offer increasing levels of oversight by our network engineers.

Spot Security Threats

eir Business allows your business to spot security threats with Managed Security.

Managed Security Features:

• Allows you to see across your entire IT estate
• Real- time security event analysis for last intervention
• Pinpoints suspicious network traffic with advanced SIEM
• Accredited security experts and around the clock service

ISO 20000

eir is Ireland’s ISO-certified Managed Services Partner with one point of contact for 24-7 expert service and support.

‘eir fully embraced the ‘certification journey’. It was clear from the outset that there was a real commitment to achieving certification to improve service, not just for the ‘standard’.

The standard was used as a benchmark, most definitely, but throughout the process, it was clear that the team wished to change the culture of the services delivery organisation.

They managed to take the right amount of time to get their processes right, both to ensure adherence to the certification, but always putting the customer first.’

Catherine Howard, ISO 20000-1 Certification Specialist