Suretel

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Overview

Seamless call diversion for business continuity

Keep your lines of communication open in the event of emergency. If disruptions like a small fire or water damage make your office unusable, eir Suretel will allow you to divert incoming calls to a standby premises.

 

Choose the right call diversion plan for your disaster recovery

 

Simple redirection of incoming calls:

 

  • Suretel Mainline

All incoming calls will be diverted to your pre-selected standby premises. Any hunt groups or DDI numbers will terminate at the same number.

 

  • Suretel Telenumber

A one-to-one redirect of your Telemarketing services (18xx & 0818) to your pre-selected standby premises. This is for non-geographic numbers only.

 

Maintain existing routing during call diversion:

 

  • Suretel Direct Dial

Preserve all your DDI numbers when your diversion plan is active.

 

  • Suretel Call Routing

The best option if you rely on features like origin-dependent routing, percentage routing or time of day/time of year routing for your 18XX number. You routing functionality is preserved during redirection, to let you manage you call flow more efficiently.

Seamless call diversion for business continuity

Invoke your plan from anywhere in Ireland or abroad

  • Call us from any location 24/7 to invoke your plan
  • PIN-protected service prevents unauthorised call diversion
  • Five free invocations for test purposes per year of your eir Suretel plan

 

For more information, contact  your eir account manager

Invoke your plan from anywhere in Ireland or abroad