Unified Communications

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Unified Communications

Bringing your teams closer to improve performance

Your desk goes anywhere
Work on the road, at home or at the office. UC with voice integration gives you continuous access to your files and lets your laptop function exactly like the phone on your office desk.

Web meetings with video
Discover how you can cut the cost and improve the quality of meetings between remote teams, as Bord Gais has done with eir UC services like Web videoconferencing.

Get faster answers with instant messaging
Presence and instant messaging let you see and contact colleagues who are available. You get fast answers to questions, so all your projects progress more quickly.

UC integration experience you can trust
We’ve successfully delivered Ireland’s largest UC voice and data projects. Ask us about eir’s full unified communications suite.

Contact centres are more productive
Agents resolve queries faster as instant messaging gives rapid access to the right people. IP voice improves how you handle calls and present data to agents.

Please download our Advantage Unified Hosted Contact Centre product sheet
Bringing your teams closer to improve performance
Customer Stories

Bord Gais

Bord Gais delivers cost savings and reduces carbon footprint with unified communications

 

By deploying a high quality visual communications solution, eir has helped Bord Gais to slash time devoted to travel by 20% and significantly boost staff productivity. For Bord Gais, this has delivered significant cost-savings and supported the company’s commitment to reduce its carbon footprint. Following a rigorous tender process Bord Gais selected eir to design and deploy an innovative, cost-effective video communications platform, based on TANDBERG infrastructure and endpoints.

“The new video conferencing solution was an overnight success and has made a phenomenal difference to our workforce. With staff spending less time out of the office decisions can be made more quickly, while at the same time we’re backing our commitment to limit our carbon footprint.”

Bord Gais

Bord Gais

Fexco

Contact Centre Expansion

 

Founded in Kerry in 1981, FEXCO has grown a global customer base by providing currency-based solutions to the Financial Services and Tourism sectors and now processes over 20 million financial transactions a year. With its customer base expanding, FEXCO chose to proactively enhance the capacity and resilience of its contact centre services, and it selected eir to help achieve this.

“We have a major focus to grow the Business Services division, and our contact centre services are a big part of that. We have a long-term relationship with eir – they provide and maintain our contact centre platform and they’re always in close contact with us to be sure we are abreast of the latest developments as contact centre technology evolves”.

FEXCO

Fexco

Cuisine de France

Cuisine de France selected eir as its contact centre partner

 

By deploying a cutting edge customer contact centre for Cuisine de France, eir has helped the company enhance its customer contact experience, boost workforce productivity, reduce management costs and increase profitability.

“We chose eir as we were confident of their ability to help us achieve maximum return on our technology investment.  Their in-depth knowledge of our business challenges supports our belief in cutting-edge technology as a driver of value creation within the business. ”

Cuisine de France

Cuisine de France
Hosted Contact Centre product sheet