Who can use Wifi Calling?
All SMB eir business mobile plans can avail of WiFi Calling – to see the plans click here.
You also need to have a mobile phone that is enabled for WiFi Calling, such as the Samsung Galaxy S6/S6 Edge S7/S7 Edge/S8/S8Plus and iPhone 5C and higher
How does it work?
Calling and texting over WiFi Calling
You don’t need to download an app or plug anything in. Just call and text as normal whenever you see the WiFi Call indicator in the top left hand of your screen.
Moving out of WiFi coverage
WiFi Calling only carries your call while you are in the WiFi coverage area. Moving outside of the coverage means the call will drop. We’re continuing to enhance the service, including development of a handover service that will pass WiFi calls to the cell network. We’ll contact you directly to let you know when new service enhancements are available.
Remembering the WiFi network
Once you’ve connected to a WiFi network it’ll connect automatically next time you use the service. This means that when you’re on the WiFi network you use most, such as your company’s office network, WiFi calling will be ready to use whenever you need it. If you’re using public WiFi, you may be required to reconnect every time.
Calling 999/112 on WiFi Calling
You can call the emergency services on 999 or 112, but they can’t identify your location. So you should use a fixed line phone for these calls and only use WiFi Calling as a last resort. You should never rely on WiFi Calling as your only way to call 999.
What does it cost?
Charges for calls and texts using WiFi Calling
There’s no change to your monthly bill when you use WiFi Calling. Calls and texts come out of your monthly allowance. If you go over your inclusive allowances you’re charged the standard rates on your plan. Calls/texts made using WiFi will show on your bill as a WiFi event.
Calls & texts to international numbers using WiFi Calling will be charged at standard rates (unless you have an international minutes & texts allowance).
Calls & texts made while roaming using WiFi Calling will be deducted from your monthly allowances and any out of bundle usage will be charged at standard roaming rates.
Why you are charged when calls are being made over WiFi
Although the call or text starts on a broadband connection, it is simply using it to get onto the eir network. The eir network still carries the call and makes it possible.
WiFi Calling won’t use up any of your inclusive data allowance – you’ll be using a WiFi connection, rather than the eir Mobile network. And the amount of data it uses is tiny – a half hour call uses about 10Mb compared to 700Mb to download a movie.
I have a compatible phone and plan, but I don’t see WiFi Calling in my menu
Only phones bought directly from eir can avail of WiFi Calling.
- To start using WiFi Calling update your phone to the latest software version and enable WiFi calling by clicking; Samsung: Apps > Settings > Connections > eir Wi-Fi Calling
Apple: Settings > Phone > Wi-Fi Calling
- Connect to your most frequently used WiFi network – at home or in the office – and you’ll automatically connect in future.
- No apps to download – just use your mobile the usual way, including your phone number.
You’ll find more information about how to turn on WiFi calling here
My device is connected to WiFi, but I don’t see the WiFi Call indicator
If your WiFi signal isn’t strong enough or doesn’t have enough capacity to support a voice call, your phone won’t show the WiFi Call indicator – this can sometimes happen over busy connections.
If you’re having problems, there may be a problem with your internet connection. Check by seeing if you can access the internet on your phone or other devices.
I’m experiencing poor call quality over WiFi Calling
To use WiFi calling we recommend a connection speed of 1mbps. If you are still having problems it’s likely your broadband service doesn’t have enough bandwidth to support WiFi Calling. It could be because your broadband speed is limited. Or you could be using the bandwidth to its limit by streaming media or other activity. If you’re using public WiFi, congestion or low bandwidth may affect call quality. You may need to check you are logged in correctly to access the WiFi as not all public WiFi hot spots will keep you logged in. If you continue to experience a poor connection, we recommend you turn off WiFi.
I can’t change my settings for Call Waiting, Call Forwarding or Withhold Number when connected to WiFi Calling
You can’t activate these three services while you’re on WiFi Calling and without a mobile signal. A simple tip is to set them up beforehand – and they’ll work as normal. You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when network coverage is available.
Please visit our WiFi Call Terms and Conditions (PDF) for more information