WiFi Calling

Your best mobile coverage

call us on: 1800 299 799
What is WiFi Calling ?

Be the first to use this fantastic new service:

Now you never need to miss a business call with WiFi Calling, which lets you make and receive mobile calls and texts from any WiFi connection. Wherever you are, you’re always covered, making it easier for customers and suppliers to reach you.

You’ll be amazed what you can do with WiFi Calling:

  • Call and text from your mobile when your phone is connected to WiFi even if you don’t have a signal
  • Calls and texts come out of your normal monthly allowance, and you can even use them while roaming
  • It won’t eat into your inclusive data allowance

 

Please visit our WiFi Call Terms and Conditions (PDF) for more information

What are the Benefits?

 

  • Call and text from your mobile when your phone is connected to WiFi even if you don’t have a signal
  • There’s no need to download any apps, you just use your mobile as you usually would
  • No changes to your bill – calls and texts come out of your monthly allowance as normal, and anything out of bundle will be charged the same.
  • You use your current phone number
  • Perfect for business travel: connect to any WiFi signal when roaming and you can use your inclusive calls and text allowance

 

Please visit our WiFi Call Terms and Conditions (PDF) for more information

 

How do I get it?

Is WiFi Calling available on my plan?

WiFi Calling is available now on all our currently advertised SMB plans.

 

What phones support WiFi Calling?

WiFi Calling is available now on any Samsung Galaxy S6/S6 Edge S7/S7 Edge/S8/S8Plus and iPhone 5C and higher if you purchased it directly from eir.

 

What phones are coming soon?

We’re rolling out WiFi Calling to a growing range of phones, including additional devices from Apple, Samsung and other vendors. We’ll contact you directly to let you know when the service is available on other phones.

 

Where can I buy a phone enabled for WiFi Calling?

Visit the eir online shop now to purchase a WiFi Calling enabled device and plan.

 

Please visit our WiFi Call Terms and Conditions (PDF) for more information

FAQs

Who can use Wifi Calling?

All SMB eir business mobile plans can avail of WiFi Calling – to see the plans click here.
You also need to have a mobile phone that is enabled for WiFi Calling, such as the  Samsung Galaxy S6/S6 Edge S7/S7 Edge/S8/S8Plus and iPhone 5C and higher

 

How does it work?

Calling and texting over WiFi Calling

You don’t need to download an app or plug anything in. Just call and text as normal whenever you see the WiFi Call indicator in the top left hand of your screen.

Moving out of WiFi coverage

WiFi Calling only carries your call while you are in the WiFi coverage area. Moving outside of the coverage means the call will drop. We’re continuing to enhance the service, including development of a handover service that will pass WiFi calls to the cell network. We’ll contact you directly to let you know when new service enhancements are available.

Remembering the WiFi network

Once you’ve connected to a WiFi network it’ll connect automatically next time you use the service. This means that when you’re on the WiFi network you use most, such as your company’s office network, WiFi calling will be ready to use whenever you need it. If you’re using public WiFi, you may be required to reconnect every time.

Calling 999/112 on WiFi Calling

You can call the emergency services on 999 or 112, but they can’t identify your location. So you should use a fixed line phone for these calls and only use WiFi Calling as a last resort. You should never rely on WiFi Calling as your only way to call 999.

 

What does it cost?

Charges for calls and texts using WiFi Calling

There’s no change to your monthly bill when you use WiFi Calling. Calls and texts come out of your monthly allowance. If you go over your inclusive allowances you’re charged the standard rates on your plan. Calls/texts made using WiFi will show on your bill as a WiFi event.

Calls & texts to international numbers using WiFi Calling will be charged at standard rates (unless you have an international minutes & texts allowance).

Calls & texts made while roaming using WiFi Calling will be deducted from your monthly allowances and any out of bundle usage will be charged at standard roaming rates.

Why you are charged when calls are being made over WiFi

Although the call or text starts on a broadband connection, it is simply using it to get onto the eir network. The eir network still carries the call and makes it possible.

Data allowance

WiFi Calling won’t use up any of your inclusive data allowance – you’ll be using a WiFi connection, rather than the eir Mobile network. And the amount of data it uses is tiny – a half hour call uses about 10Mb compared to 700Mb to download a movie.

 

Troubleshooting

I have a compatible phone and plan, but I don’t see WiFi Calling in my menu

Only phones bought directly from eir can avail of WiFi Calling.

  1. To start using WiFi Calling update your phone to the latest software version and enable WiFi calling by clicking; Samsung: Apps > Settings > Connections > eir Wi-Fi Calling
    Apple: Settings > Phone > Wi-Fi Calling
  2. Connect to your most frequently used WiFi network – at home or in the office – and you’ll automatically connect in future.
  3. No apps to download – just use your mobile the usual way, including your phone number.
    You’ll find more information about how to turn on WiFi calling here

My device is connected to WiFi, but I don’t see the WiFi Call indicator

If your WiFi signal isn’t strong enough or doesn’t have enough capacity to support a voice call, your phone won’t show the WiFi Call indicator – this can sometimes happen over busy connections.

If you’re having problems, there may be a problem with your internet connection. Check by seeing if you can access the internet on your phone or other devices.

I’m experiencing poor call quality over WiFi Calling

To use WiFi calling we recommend a connection speed of 1mbps. If you are still having problems it’s likely your broadband service doesn’t have enough bandwidth to support WiFi Calling. It could be because your broadband speed is limited. Or you could be using the bandwidth to its limit by streaming media or other activity. If you’re using public WiFi, congestion or low bandwidth may affect call quality. You may need to check you are logged in correctly to access the WiFi as not all public WiFi hot spots will keep you logged in. If you continue to experience a poor connection, we recommend you turn off WiFi.

I can’t change my settings for Call Waiting, Call Forwarding or Withhold Number when connected to WiFi Calling

You can’t activate these three services while you’re on WiFi Calling and without a mobile signal. A simple tip is to set them up beforehand – and they’ll work as normal. You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when network coverage is available.

 

Please visit our WiFi Call Terms and Conditions (PDF) for more information