Direct Debit

Benefits

Direct Debit is the preferred payment method for most bill payers because it’s quicker and easier than other methods.

Certainty
Direct Debit gives you peace of mind knowing your payments will be made on time each month. You’ll also know exactly when your payments will happen.

Easily manage your payments
Paying by Direct Debit will help you better manage your cash flow so you can stay one step ahead when it comes to your expenses.

Control
You can choose how to pay – you can either have the money debited from your bank account or through your credit card every month.

To sign up for Direct Debit, simply log on to my eir and choose ‘Sign up’ for Direct Debit’ or call us on 1800 601 701.

 

Direct Debit – Customer FAQs

How can I set up a direct debit to pay my bill?
To sign up for Direct Debit, simply log on to my eir and choose ‘Sign up’ for Direct Debit’ or call us on 1800 601 701.
Please ensure your account can accept direct debits (you can verify this information with your bank). It will take up to 8 days for your direct debit to be set up with your bank. We will send you a letter to confirm your Direct Debit details. Once everything is set up, your payments will then automatically come out of your account on the same day every month.

What information do I need to set up a direct debit?
You will need your eir account number. This can be found at the top right-hand corner of your bill. In accordance with SEPA regulation, the details required for signing up to Direct Debit have recently changed. Instead of using your account number and sort code, you’ll now need to provide your BIC code and IBAN. You can find both of these details on the top of a bank statement. Alternatively, you can use the IPSO website to convert your account number and sort code.
You will also need a contact telephone number and a valid email address. Please ensure your account can accept direct debits (you can verify this information with your bank).

When will my first direct debit payment be taken from my bank?
You may have to make one payment by an alternative method before your first Direct Debit is taken from your bank account.  This is because your direct debit may not have been accepted in time to take payment for your last/existing bill.

 

Billing – Customer FAQs

How can I to pay my bill?
You can pay your bill by signing Direct Debit, simply log on to my eir and choose ‘Sign up’ for Direct Debit’ or call us on 1800 601 701.
Please ensure your account can accept direct debits (you can verify this information with your bank). It will take up to 8 days for your direct debit to be set up with your bank. We will send you a letter to confirm your Direct Debit details.

 

Once everything is set up, your payments will then automatically come out of your account on the same day every month.

  • You can contact us on 1800 601 701 and select “make a payment” on option 2
  • You can pay your bill in the Post Office and through on-line banking

 

How can I get a Bill re-print

  • You can contact us on 1800 601 701 and request for a bill to be re-printed