FAQs

  • Who can register for My eir?

    To register for My eir you must be an existing eir customer. You will need your account and telephone number to complete the short registration form.

    Currently it is not possible for Business customers with more than 50 lines to register.

     

  • What details do I need to register for My eir?

    To register for My eir you will need your:

    -eir account number

    -Telephone number

    -An email address

     

    You can find your eir account number on the top of your bill.

  • What can I do in My eir once I register?

    My eir allows you to manage, monitor and control your billing from start to finish.

    Our billing analysis tools allow you to see exactly what you’re paying for each month. You can pay a bill by credit or debit card, set up or turn off Paperless Billing and manage your Direct Debit payments. You can also view your balance and check your broadband usage.

    You can see up to twelve months of bills in My eir so it’s easy to reprint a bill. This feature is dependent on when you registered for My eir (for example if you registered for My eir 3 months ago, you will be able to see your last 3 monthly bills).

  • Why am I having difficulty registering for My eir?

    There could be a number of reasons you are experiencing a problem:

    You may have entered an incorrect landline or account number. If you don’t know your account number you can find this on the top of your bill.

    Alternatively, you may be trying to register an email address that is already in use. If you’ve registered for My eir using this address previously, select the ‘Forgot Password’ option on the Homepage.

    If you are an eir Fibre customer or eir Mobile only customer, currently you cannot login to My eir.  We will contact our eir Fibre and eir Mobile only customers as soon as this functionality is available again.

  • Can I register more than one account using the same email address?

    Yes, you can add more than one account. After registering your initial account, login to My eir and select ‘Add an account’ on the left hand side of the screen. Then enter the account number and matching telephone number you want to add to My eir and submit.

    Log onto My eir

  • Where can I see what I owe?

    You can see your outstanding balance on the homepage of My eir. You’ll also find the total payments made since your last bill. Please note that it may take 48 hours for recent payments to appear. This timeframe can vary depending on your payment method, and the administration associated with processing your payment.

    If you’ve made a post office payment, please keep note of your receipt until you can see that your payment has reached us.

  • How can I find out what’s covered in my package plan?

    You’ll find the name of the product you have purchased on the homepage of My eir. If you have a query about the package you are on, you can speak with a member of our business care team on 1800 601 701.

    You can also use our billing analysis tools to analyse your monthly charges. If you would like to view the breakdown of a particular month’s usage, click on the applicable bill and select the ‘Itemised listing’ tab.

    You can also view a graph summary of your charges in the ‘Bill Charges’ section. This chart clearly indicates the areas where your spend is highest.

  • My bill is high this month, why is this?

    There are various reasons why you may have seen an increase in your bill.

    We recommend you use our billing analysis tools to work this out. For example – if you would like to view the breakdown of a particular month’s usage click on the applicable bill and select the ‘Itemised listing’ tab.

    You can also view a graph summary of your charges in the ‘Bill Charges’ section. This chart clearly indicates the areas where your spend is highest.

    The most common reasons why your bill may be high are:

    • If this is your first bill, you will pay a portion of your bundle cost from the time your service was activated until the bill issue date, along with your price plan for the month ahead. As your first bill is for a longer period of time it will be higher than a typical monthly bill going forward.
    • You may have gone outside of your plan allowance
    • A promotional discount may have run out. If you think this may be the case, you can view your monthly discounts in the ‘Bill Summary’ section of each monthly bill.
  • Where can I find my payment due date?

    You can find this on the homepage of My eir under ‘Outstanding Balance’.  The payment date is listed directly above the total payments made since your last bill.

  • I’ve paid my bill but my balance hasn’t updated?

    It can take up to 48 hours for recent payments to appear. This timeframe can vary depending on your payment method and the administration associated.