Billing FAQ’s

  • How can I to pay my bill?

    There are a number of ways to pay your bill.

    • Pay online, simply register and log into My eir and click on ‘Pay bill online’. You can pay by Credit or Debit card.  Alternatively:
    • Call us on 1800 601 701 and select 2 “Customer Care”, and press 1 to “Make a payment”. You will need to have your account number to hand to pay.
    • Pay at the Post Office – find a post office in your area
    • Send us a cheque made payable to eir Ltd and mail to us at PO Box 43, Kilrush, Co Clare.
    • Use online banking.

    If you pay via the Post Office, Direct Debit or online you need to allow 48 hours for payment to reach us and to show up in your ‘My eir’ account. If you have recently moved to eFibre, make sure you are paying from your last bill which has the new account number on it. If you pay online at www.mybills.ie or standing order you will need to make sure that you are using the new account number.
    If you pay by cheque it will take 5 working days from the date that eir receives your cheque for us to process the payment and for it to show in your ‘My eir’ account.

  • How do I update the direct debit details I have given eir?

    If you wish to change international direct debit details, please download our direct debit mandate at www.eir.ie/signupfordirectdebit. You can also use this form for changing Irish direct debit details. You can then post the information to us at: eir, Direct Debit Section, Main Street, Letterkenny, Co Donegal or by fax to 074 – 9167077. Please note – we cannot accept requests by email.
    We will notify you by letter when your direct debit details have been updated.

    You can change Irish direct debit details in My eir. If you don’t have a My eir account you will need to set one up, you will need your eir account number (printed on the top of your bill) and telephone number to complete the short registration process.

     

     

     

     

  • What happens if I miss a payment?

    Please contact us to make a payment to avoid disconnection.

  • Can I change my payment due date?

    No you cannot, this forms part of the contract.

  • Can I see when a payment has been made against my account?

    This can be seen on the My eir “View Bill Summary” page under “Total Payment/Adjustments”. Please note it may take 3-4 days for any payments to show.

  • Do I need to advise eir when I have made a bill payment?

    No we don’t require you to however if you’re late on your payment we recommend contacting us.

  • Can I make a part payment towards my bill online?

    Yes, you can make a part payment.  See How can I pay my bill?

  • When I pay a bill online how quickly will the payment be taken from my account?

    It may take up to 3-4 days.

  • Are there limits to the amount I can pay by card online?

    The limit that you can pay on your card is set by your bank.

  • How do I query a recent card payment?

    You can check this through your card statement, online banking or you can chat live to our customer care team online.