Billing FAQ’s

  • How can I to pay my bill?

    There are a number of ways to pay your bill.

    • Pay online, simply register and log into My eir and click on ‘Pay bill online’. You can pay by Credit or Debit card.  Alternatively:
    • Call us on 1800 601 701 and select 2 “Customer Care”, and press 1 to “Make a payment”. You will need to have your account number to hand to pay.
    • Pay at the Post Office – find a post office in your area
    • Use online banking.

    If you pay via the Post Office, Direct Debit or online you need to allow 48 hours for payment to reach us and to show up in your ‘My eir’ account. If you have recently moved to eFibre, make sure you are paying from your last bill which has the new account number on it. If you pay online at www.mybills.ie or standing order you will need to make sure that you are using the new account number.

  • How do I update the direct debit details I have given eir?

    If you wish to change international direct debit details, please download our direct debit mandate at www.eir.ie/signupfordirectdebit. You can also use this form for changing Irish direct debit details. You can then post the information to us at: eir, Direct Debit Section, PO Box 52, Clonakilty, Co. Cork. Please note – we cannot accept requests by email.
    We will notify you by letter when your direct debit details have been updated.

    You can change Irish direct debit details in My eir. If you don’t have a My eir account you will need to set one up, you will need your eir account number (printed on the top of your bill) and telephone number to complete the short registration process.

     

     

     

     

  • What happens if I miss a payment?

    Please contact us as soon as possible on 1800 601 701

  • Can I change my payment due date?

    It is currently not possible to change your payment due date as it forms part of your contract. You can pay your bill in advance through the methods listed below:

    • Pay online, simply register and log into My eir and click on ‘Pay bill online’. You can pay by Credit or Debit card.  Alternatively:
    • Call us on 1800 601 701 and select 2 “Customer Care”, and press 1 to “Make a payment”. You will need to have your account number to hand to pay.
    • Pay at the Post Office – find a post office in your area
    • Use online banking.
  • Can I see when a payment has been made against my account?

    This can be seen on the My eir “View Bill Summary” page under “Total Payment/Adjustments”. Please note it may take 3-4 days for any payments to show.

  • Do I need to advise eir when I have made a bill payment?

    No we don’t require you to however if you’re late on your payment we recommend contacting us.

  • Can I make a part payment towards my bill online?

    Yes, you can make a part payment using any of the methods listed below:

    • Pay online, simply register and log into My eir and click on ‘Pay bill online’. You can pay by Credit or Debit card.  Alternatively:
    • Call us on 1800 601 701 and select 2 “Customer Care”, and press 1 to “Make a payment”. You will need to have your account number to hand to pay.
    • Pay at the Post Office – find a post office in your area
    • Use online banking.
  • When I pay a bill online when will the payment be taken from my account?

    It can take up to 4 working days for the payment to show on your account.

  • Are there limits to the amount I can pay by card online?

    The limit that you can pay on your card is set by your bank.

  • How do I query a recent card payment?

    You can check this through your card statement, online banking or you can call us on 1800 601 701.