Click Before You Dig FAQ’s

  • What is the Click Before You Dig service?

    eir’s Click Before You Dig service is provided to facilitate customers requiring information on the existing eir infrastructure prior to any works taking place in any given area.

  • When should I use the Click Before You Dig service?

    Customers should contact eir’s Click Before You Dig service prior to the commencement of any excavations or site works. Maps of the existing eir networks will be provided in order to avoid cable breaks and customer outages.

  • How do I contact eir regarding the Click Before You Dig service?

    Contact us in one of five ways to avail of the eir Click Before You Dig service. All five facilities are monitored during normal working hours – 9am to 5.30pm Monday to Friday excluding Bank Holidays.

    These five ways are :

    1. Email your request to: pdbureau@eir.ie with the following information;

    Your Name.

    Your Contact Telephone number during normal working hours.

    The exact location of your proposed works (preferably a site map).

    The extent and nature of the works.

    The date you propose starting excavations.

    The address to which we will email or post the maps.

     

    2. Fax your request to: 01 7018856.

    (Please include a site location map showing the extent of the works on the fax).

     

    3. Post your request to:

    eir Plan Design Administration

    6th Floor, Telephone House

    Marlborough Street

    Dublin 1

    (Please include a site location map showing the extent of the works with your request).

     

    4. Call eir on 1901.

    When prompted say “Fault Report”, then “New Fault”. From the list of options offered say “Other Fault” the system will ask if you have a different fault query, say “Yes”. You will then be transferred to a Customer Service Representative. Ask for the Click Before You Dig service. Please have the following information ready to give to the agent:

    Your Name.

    Your Contact Telephone number during normal working hours.

    The exact location of your proposed works (preferably a site map).

    The extent and nature of the works.

    The date you propose starting excavations.

    The address to which we will email or post the maps.

  • Fax your request to: 01 7018856.

    (Please include a site location map showing the extent of the works on the fax).

  • Post your request to:

    eir Plan Design Administration

    6th Floor, Telephone House

    Marlborough Street

    Dublin 1

    (Please include a site location map showing the extent of the works with your request).

  • Call eir on 1901.

    When prompted say “Fault Report”, then “New Fault”. From the list of options offered say “Other Fault” the system will ask if you have a different fault query, say “Yes”. You will then be transferred to a Customer Service Representative. Ask for the Click Before You Dig service. Please have the following information ready to give to the agent:

    Your Name.

    Your Contact Telephone number during normal working hours.

    The exact location of your proposed works (preferably a site map).

    The extent and nature of the works.

    The date you propose starting excavations.

    The address to which we will email or post the maps.

  • What is the response time for the Click Before You Dig service?

    In general the turnaround time for supplying maps is five days. However, where multiple maps are required to meet a request this may take longer. So please remember, when requesting maps from the eir Click Before You Dig service allow five working days from date of receipt by eir to date of dispatch by eir.

  • Who can I share the information with?

    The information contained in these drawings is confidential and should not be disclosed to any third party without the express written consent of eir plc. The drawings provided are not to be photocopied or reproduced in any way.

    Legal Disclaimer: The information given is compiled from records and is believed to be correct. There may however be departures from the course (s) and depth (s) shown or indicated. There may also be items of eir plant of which no record is held. The click before you dig service is an information service only and is designed to assist those undertaking underground excavations to do so in a safe manner and in a manner which avoids unnecessary damage to eir underground cables.

    It should be noted, however that the primary onus to locate eir cables rests with the person or undertaker who carries out the excavation, using means including but not limited to the digging of trial holes at regular intervals to ascertain the actual depth of the eir cables or by use of electronic cable detection equipment for example a “cat and jenny”. The information is therefore given without prejudice to the legal rights of eir Limited to compensation should eir plant be damaged.