Paperless Billing FAQ’s

  • How do I sign-up for paperless billing?

    Simply login or register at My eir. Please note that only the account holder can activate paperless billing. In order to sign up you will need an active direct debit and a valid email address for bill notifications to be sent to. Please note only the account holder can activate paperless billing.

    You may receive one more bill in the post depending on when your bill is due, as it may already be due to be posted or already in the post.

  • How does paperless billing work?

    When you register for paperless bills you will stop receiving bills in the post.  We will send you an email alert every month to remind you that your bill is available to view online. To view your bill online simply login or register at My eir where you will be able to view your most recent and previous bills.

    Bills are uploaded into your ‘My eir’ account. If you haven’t registered for My eir click here: https://my.eir.ie/portal-web-eircom/transactional/login.

    You can see up to twelve months of your bills. This feature is dependent on when you registered for My eir (for example if you registered for My eir 3 months ago, you will be able to see your last 3 monthly bill).

  • Will the online bill be different from the paper bill?

    No, the online bill has all of the same information a paper bill would have.

  • How do I change the email address billing notifications are sent to?

    You can do this by logging into myeir and changing your email address under “My eir settings” or by calling our Business Service Centre on 1800 601 701.

  • Why have I received another bill since switching to paperless?

    You may receive one final paper bill depending on the date your bill is due and when you signed up for paperless billing.

    For example if your paper bill has already been printed and in the post and you select paperless billing at the same time you will still receive that paper bill. Going forward your bill will only be available to view online.

  • Are my details secure online?

    Yes – we use industry standard SSL encryption technology to ensure your details are safe and secure on the eir site.

  • Can I use a paperless bill for tax or credit purposes?

    Yes the bill you see online has all of the same information a paper bill would have. You can also print your bill from My eir.

  • Will I get a notification to say my bill is available to view online?

    As soon as your bill is ready to view we will send you an email.

  • How can I set up a direct debit to pay my bill?

    Simply complete the Direct Debit form at http://www.eir.ie/signupfordirectdebit/

    Please ensure your account can accept direct debits (you can verify this information with your bank)

    It will take up to 8 days for your direct debit to be set up with your bank. We will send you a letter to confirm your DD details. Once everything is set up, your payments will then automatically come out of your account on the same day every month.

  • What information do I need to set up a direct debit?

    You will need your eir account number. This can be found at the top right-hand corner of your bill. In accordance with SEPA regulation, the details required for signing up to Direct Debit have recently changed. Instead of using your account number and sort code, you’ll now need to provide your BIC code and IBAN. You can find both of these details on the top of a bank statement. Alternatively, you can use the IPSO website to convert your account number and sort code.

    You will also need a contact telephone number and a valid email address. Please ensure your account can accept direct debits (you can verify this information with your bank).