Accessing your Online Account

  • Why do I need to download the security certificate?

    As part of our commitment to ensure the protection of your data, you will need to download a security certificate before accessing your statements online. This provides additional security for you when you log into your Online Account and ensures that no one else can access your account. For further information to key questions and information on how to install your certificate, please refer to the User Guide.

  • What information does the Online Account provide?

    This is the secure website you use to access your statements, transaction history and management information for your Pogo> account.

  • How is the security certificate sent to me?

    The certificate and instructions are sent to you by email once your Pogo> account has been approved.

  • What information do I need to install the security certificate?

    You only need your certificate password which is the same password you created when setting up your Pogo> account.

  • How do I install the security certificate?

    For most users, upon opening the attachment, a quick start wizard will guide you through the installation in just a few simple steps. You will be prompted to enter a certificate password. This is the same password you created when completing your application. Should you experience any issues, please refer to the ‘Guide to Using your Online Account’ How do I access my Online Account?

    Once the certificate is downloaded, you can access your Online Account. The following information will be required:

    • Your store number/name, which was sent to you within the email “Pogo> Security Certificate Installation Instructions”
    • The user name and password you created when you applied for your Pogo> account
  • From which browsers can I access my Online Account?

    It can be accessed using Google Chrome, Mozilla Firefox and Microsoft Internet Explorer.

  • Why can I not view my Online Account?

    It is likely you have clicked on the Online Account hyperlink without installing the security certificate first. Just click on the certificate attached to your “Pogo> Security Certificate Installation” email and follow the installation steps. Should you experience any issues, please refer to the ‘Guide to Using your Online Account’. What happens if I don’t install the security certificate?

    Unfortunately you will not be able to access your Pogo> Online Account which you need for statements, transaction history and management information on your Pogo> account

  • My certificate password doesn’t work?

    The most common reason for this is not using the password you set up when applying for Pogo>. Remember this is case sensitive. If you have forgotten your original password, please call our customer service team on 1850 200 417 (Lines open 8am -11pm, Monday to Saturday and Sunday 9am to 5pm), quoting Pogo> and your store number as your reference.

  • The install wizard does not run when I click on the security certificate file.

    If this happens simply follow the following steps:

    1. Create a folder on your desktop called certification
    2. Save the security certificate that was attached to your email “Pogo> Security Certificate Installation Instructions” to the certification folder and unzip the file
    3. Once the file has unzipped, double-click on the certificate file

    Upon opening the attachment, a quick start wizard will guide you through the installation in just a few simple steps. You will be prompted to enter a certificate password. This is the same password you created when completing your application. Should you experience any issues, please refer to the Certificate Install Guide.

  • Can I access my Online Account from multiple devices?

    Yes, as long as you install the certificate on each device you wish to access the Online Account.