How much does the Pogo> mobile app cost?
The App is free and available from the App Store℠ and Google Play™
How do I terminate?
Please see your AIB Merchant Services Terms & Conditions and contact the AIB Merchant Service Helpdesk on 1850 200 417. If you are an eir business customer please see your Terms & Conditions and contact the eir Helpdesk on 1800 242 550
How do processing fees work?
Processing fees are the fees we apply to transactions, for example for every debit card you accept we apply a fee of, 50 cent, regardless of the value of the transaction. For every credit card you accept, we apply a 2.75% charge against the value of the transaction. These fees are calculated at the end of the month against all transactions you accepted. For example, if you accepted ten debit card transactions in the month of September, we would direct debit you €5.00, which you would see on your September statement.
What is the process to report a lost card reader?
If you have lost your card reader and wish to order another one, please contact AIBMS on telephone number 1850 200 417 (Lines open 8am – 11pm, Monday to Saturday and 9am to 5pm Sunday) quoting Pogo> and your store number as your reference.
What is the process to report a faulty card reader?
Please refer to the User Guide for information relating to card reader faults.