Managing My Account

  • Are there transaction limits?

    Your Pogo> account has limits built into it including transaction and refund limits. These limits are not published to help protect against fraud.

  • What happens if I have a “dispute” or receive a “Chargeback”?

    You will be asked to provide information and documentation relating to the case, we will then review the case and provide written notice to you with the outcome. The letter will outline if a credit has been applied to your account or not.

  • Where can I find a copy of my Merchant Agreement?

    A copy of your Merchant Processing Agreement (MPA) was emailed to you as part of the application process. This includes definitions of terms involving pricing, billing, security, payments and other subjects related to your account.

  • Where can I find details of my pricing rates?

    Your transaction pricing plan will be outlined in your Merchant Processing Agreement which was emailed to you as part of the application process.

  • Can I have statements mailed to me?

    No. To access your statements, please log into your Pogo> Online Account.

  • I closed my business. Do I need to change anything involving my Pogo> account?

    Please cancel your Pogo> account by contacting AIBMS on telephone number 1850 200 417 (Monday to Friday 8am to 11pm and Sunday 9am to 5pm) quoting Pogo> and your store number as your reference. The new business owner can then open up a Pogo> account using his/her information.