How do I log in to the Pogo> mobile application?
- Download the AIBMS Pogo> App via the App StoreSM or Google PlayTM.
- Sign into the app using the username(i.e your email address) and the auto generated password we emailed you.
- Once you have logged into the account, you need to pair your card reader with your mobile device.
You are now ready to start accepting card payments!
What happens if I can’t get a card to successfully read?
Pogo> has been designed for standard Chip & PIN transactions and is an EMV compliant card reader. If a customer’s chip & PIN card cannot be read by the Pogo> card reader after three attempts it will automatically fall back to a Mag stripe transaction. Should the swipe transaction fail after a third attempt, you should ask for an alternative card from the customer.
Who can I contact for help with my account?
You can find all knowledge materials on Pogo> under the FAQ & Support tab at www.eir.ie/pogopay or call us on 1850 200 417 (Lines open 8am -11pm, Monday to Saturday and Sunday 9am to 5pm)
Can I get a manual or reference guide on how to use Pogo>?
You can find all knowledge materials in this FAQ and Support section of the website. You can also find useful tips and help within the Pogo> App under the “Help” section. Information is also available at https://www.eir.ie/pogopay
The Pogo> card reader does not power on.
If the card reader does not power on, it should be charged for at least 3 hours. The red LED charging light will indicate that the device is charging. If you are still having difficulties with the card reader powering on, please refer to the User Guide.
What happens if I forget my password or user name?
If you forget your username and password, just call our Customer Service team on on 1850 200 417 (Lines open 8am -11pm, Monday to Saturday and Sunday 9am to 5pm) quoting Pogo> and your store number as your reference.
Can I change my password?
If you want to change your password simply visit the Settings section of your App or the Administration area of your Online Account.