Troubleshooting

  • How do I log in to the Pogo> mobile application?
    • Download the AIBMS Pogo> App via the App StoreSM or Google PlayTM.
    • Sign into the app using the username(i.e your email address) and the auto generated password we emailed you.
    • Once you have logged into the account, you need to pair your card reader with your mobile device.

    You are now ready to start accepting card payments!

  • What happens if I can’t get a card to successfully read?

    Pogo> has been designed for standard Chip & PIN transactions and is an EMV compliant card reader. If a customer’s chip & PIN card cannot be read by the Pogo> card reader after three attempts it will automatically fall back to a Mag stripe transaction. Should the swipe transaction fail after a third attempt, you should ask for an alternative card from the customer.

  • Who can I contact for help with my account?

    You can find all knowledge materials on Pogo> under the FAQ & Support tab at www.eir.ie/pogopay or call us on 1850 200 417 (Lines open 8am -11pm, Monday to Saturday and Sunday 9am to 5pm)

  • Can I get a manual or reference guide on how to use Pogo>?

    You can find all knowledge materials in this FAQ and Support section of the website. You can also find useful tips and help within the Pogo> App under the “Help” section.  Information is also available at https://www.eir.ie/pogopay

  • The Pogo> card reader does not power on.

    If the card reader does not power on, it should be charged for at least 3 hours. The red LED charging light will indicate that the device is charging. If you are still having difficulties with the card reader powering on, please refer to the User Guide.

  • What happens if I forget my password or user name?

    If you forget your username and password, just call our Customer Service team on on 1850 200 417 (Lines open 8am -11pm, Monday to Saturday and Sunday 9am to 5pm)  quoting Pogo> and your store number as your reference.

  • Can I change my password?

    If you want to change your password simply visit the Settings section of your App or the Administration area of your Online Account.